Key Account Manager

As a Key Account Manager, you’ll build long-term partnerships with event organizers and help them get the most out of PLG’s ticketing, marketing and technology solutions. You’ll manage your own client portfolio, identify opportunities to grow it, and coordinate with internal teams to make sure agreed solutions are delivered.

What you’ll do:

• Build and develop long-term relationships with event organizers across your client portfolio, including strategically important partners.
• Understand each client’s business and recommend tailored solutions across PLG’s portfolio, including ticketing, marketing campaigns, Cashless, CRM, apps and data services.
• Grow existing accounts through upselling and cross-selling, and take ownership of renewals and retention.
• Prepare proposals, pricing calculations and contract documents. Lead commercial negotiations, including complex and multi-year contracts.
• Coordinate client requests with internal teams and follow them through to resolution and delivery.
• Plan and review portfolio performance, work with sales data and keep client activity and opportunities up to date in the CRM.
• Share client feedback with product and other teams, represent PLG at cultural and sports conferences and meetups, and share your know-how with colleagues.

Who we're looking for:

• Around 2–5 years of experience in B2B sales or account management (preferably TECH solutions), with responsibility for a client portfolio.

• Strong relationship-building and negotiation skills, with the confidence to lead business discussions independently.
• A commercial and analytical mindset; you can work with sales data, CRM tools and spreadsheets.
• Native-level Czech or Slovak and English at B2 level.
• Reliability, initiative and strong organization skills, with the ability to follow through on commitments.
• Willingness to travel to clients across the Czech Republic and occasionally attend events outside regular office hours.
• Experience with strategic accounts, complex contracts, or the event, ticketing, culture, sports, e-commerce or SaaS sectors is an advantage.
• A category B driving licence is a strong advantage, but is not a requirement.

• Hybrid work after the probation period – usually 3 days in the office, up to 2 days home office (we trust teams to agree on what works)

• All benefits below from day one for HPP employees
• Extra 5 days of annual
• MultiSport card – you pay 330 CZK, we cover the rest
• Edenred Flexi benefits – 10,560 CZK/year for culture, leisure, health or education
• Meal vouchers – 124 CZK per working day, paid monthly with your salary
• FreshPoint fridge with yummy ready-to-eat meals for the better price
• Fully stocked kitchen – fruit, snacks, great coffee, toasties and plenty of alternative milks
• Modern office in the centre of Prague – right by the main train station, co-working spaces included, and yes… the rooftop with breathtaking sunset views of Prague Castle
• Free or discounted tickets to selected events on our platforms (we have a Slack channel for this!)
• Coursera Plus for learning and your growth
• Possibility of joining English classes
• Company MacBook
• Team life – monthly breakfasts with leaders, summer BBQs, offsites, sports, Xmas parties… and room for your ideas (seriously!)
• Open, no-bullshit communication and a high-trust culture

What the Hiring process looks like step by step...

1. Application — send us your CV and a few words about yourself

2. Introductory call with People Team — informal and stress-free

3. Interview with the hiring manager — discussing the role, technologies, and expectations

4. Offer — if we click, welcome to the team

We're building something meaningful — and we're looking for people who feel the same.

Your code will be behind every goal scored by Slavia, Sparta, and many others - every sold-out concert, and every ticket that brings joy to someone's day 💌

Is that you? We'd love to hear from you 💙