Open position at NN IT HUB Prague
Business Process Specialist
- Work schedule
- Full-time
- Address
- Karla Engliše 3201/6, 150 00 Praha 5-Smíchov, Česko
We are a community of IT enthusiasts! Our team consists of ethical hackers, security and data analysts, application developers, and infrastructure engineers. Even if there are almost 250 of us, we still keep the start-up mindset and family atmosphere. We can offer you autonomy, exciting projects and the possibility of quick career growth. If you are interested in cybersecurity, in-house application development, data analytics, or infrastructure, you should definitely meet us.
As an ITIL Business Process Specialist (Process Management) you are responsible for managing the incident, problem, change and configuration processes execution. A primary focus area will be to lead the response efforts to major incidents and facilitate root cause identification. You will also be responsible for managing change advisory boards and influence CMDB health.
What is waiting for you
Strong understanding of ITIL processes and best practices
- Excellent communication and organization skills
- Affinity with ITIL processes and are strong communicators
- Availability to work on-call as part of a team (willing to work in a 7 x 24 standby grid)
- Experience working with cross-functional teams to resolve incidents (Networking)
- Ability to work in a fast-paced, high-pressure environment
Making people around me happy is the things that keeps giving me a lot of energy. The smiles, the happiness is something not so easy to see every day at work, but here we have loads waiting for you!
What skills and knowledge should you posses
Strong understanding of ITIL processes and best practices to ensure that incidents are managed in accordance with industry standards.
- Strong problem-solving skills to identify the root cause of incidents and develop effective solutions to resolve them.
- Ability to work effectively as part of a team that is working on-call to provide 24/7 support for incidents.
- Excellent communication skills to facilitate communication between technical teams, management, and stakeholders during incidents.
- Ability to work in a fast-paced, high-pressure environment and manage their time effectively to ensure that incidents are resolved.
- Contribute to improving existing processes (Future readiness thinking).
You can look forward to:
- Multi-cultural team - English is our uniting language
Home office, 5 weeks of vacation, and 5 annual Wellbeing days
- Volunteering days to support our community
- Unlimited budget for your education (hard and soft skills, Language courses)
- Meal contribution, Cafeteria program, monthly home office allowance
- Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
- iPhone, personal Office 365 License, O2 Family discounts
- 3% employer supplemental pension monthly contribution
- Employee referral bonuses to encourage the addition of great new people to the team
- Amazing working space near Anděl
A few words from your future team lead:
We are looking forward to have a talk with you about this opportunity. 👍
