Otevřená pracovní pozice ve společnosti EXPANDO
Head of Customer Success
- Typ úvazku
- Full-time
- Adresa
- Na Zatlance 10
At Expando, we help brands scale globally through marketplaces like Amazon. But we’re not just a service provider—we're a long-term strategic partner. As our Head of Customer Success, your mission is to lead our CS team, drive client success across international markets, and ensure our partners achieve measurable business growth. You’ll play a key role in shaping both client experience and strategic impact—from onboarding to retention to expansion.
What You’ll Be Doing
🔹 Team Leadership & Strategy
Lead and grow the Customer Success team—set direction, support development, and build a high-performance culture
Define and implement a scalable Customer Success strategy aligned with Expando’s growth goals
Identify and lead upsell/cross-sell opportunities in collaboration with Sales
🔹 Client Success & Expansion
Build strong, trust-based relationships with key clients and decision-makers
Oversee and optimize onboarding to ensure fast time-to-value and smooth adoption
Help clients unlock the full value of our services and expand their presence on global marketplaces
🔹 Data-Driven Growth & Impact
Collect and analyze customer insights to improve service delivery and customer journey
Align closely with Sales, Marketing, and Product teams to close the feedback loop
Track key success metrics: client retention, onboarding effectiveness, NPS/CSAT
Who You Are
✅ Experienced in Customer Success leadership, ideally within e-commerce, SaaS, or digital agency environments
✅ You know marketplaces (especially Amazon) and understand how brands scale globally
✅ A strong communicator—clear, structured, and confident with clients and teams alike
✅ Analytical and data-driven—you back decisions with insights and metrics
✅ A strategic thinker with a proactive, solution-oriented mindset
✅ You enjoy growing people and teams—not just managing them
How We’ll Measure Your Success
🚀 Improved client retention and reduced churn
🚀 High NPS/CSAT scores and strong client relationships
🚀 Faster, more efficient onboarding processes
🚀 Revenue growth through upsell and expansion
🚀 A motivated, high-performing CS team with clear goals and outcomes
Ještě nikdy jsem neměl tak jasný “Aha moment”. AI mění vše, co jsme znali a děláme. Snadno nahradí seniorního odborníka, jakékoliv UX vylepšení je dnes zbytečné. Kde jinde než v ecommerce je to zároveň obrovská příležitost dokázat mnohem více, rychleji s mnohem menšími zdroji. Stačí mít otevřenou mysl a rychle zkoušet nové věci.
What we offer
🌍 Hybrid work setup – mix of office & remote work
🏖 25 days of vacation + 3 sick days
🧘 Multisport card & Hedepy online therapy access
📍 Office in central Prague – great energy & location
📈 Space for growth – own your projects, shape your team
👥 Supportive, smart people – no egos, just results
