Support Engineer L1/L2

Responsibilities:

• Provide technical support for issues related to Microsoft products such as Windows server OS, AD/AAD, Identity, Microsoft AZURE, Security, SIEM (Sentinel), Microsoft SQL

• Operate under a potential pressure to analyze and isolate problems which are directly affecting our customer client systems.
• Using your experience and technical knowledge you will identify a customer’s needs and resolve Incidents or Service Requests. Should a critical issue arise, your tier 2 peers will be there to assist you in resolving it.
• You will be working in a fast-paced environment supporting SoftwareOne customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which SoftwareOne offers services for.
• You will utilize your strong written communication skills to engage with customers via email and the IT Service Management tool.
• Your excellent spoken language skills will be used for communication with customers as the need arises; keeping them informed of incident progress, advising them of updates for Service Requests.
• The team which you work in provides support services passionate about Microsoft technologies across several platforms. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.

• A good team that will always support you and a pleasant working environment
• 20 + 5 days of rest a year 
• In case of (un)availability we have 3 Sick days
• Team events (not only work), such as Tech-beering, work football and more
• Classic package: FlexiPass/Multisport, English language courses
• Harmony day - a day for sports/volunteer activities that we are happy to support
• Covered public transport expenses - annual pass
• We support the education and growth of our employees (industry certifications will not be a problem)
• In-house physiotherapist, regular fruit supplies and even more regular baking of homemade cakes 
• Opportunity to purchase company stock 
• Corporate passes to the Zoo and Botanical Gardens

• Maintain industry accreditation in Technology Services Practice area (Microsoft Windows server platform, Microsoft Azure, Microsoft SQL server)

• It is desirable if you have performed work within the relevant Practice area in a Managed Service capacity previously.
• Understands the implication of change though the implementation of technology to the business.
• Strong structural work methods, multitasking and time management skills.
• Good problem-solving skills

• Desire to work in fast-paced, multifaceted environment

• Experience in a Service Desk environment is welcome (ServiceNow, JIRA)
• Being present and available to clients requiring technical assistance
• Ability to handle constantly advancing flow of traffic; remain productive during slow times, be able to multitask optimally during lively times, exercise patience and integrity during stressful situations.
• Individual that is highly motivated and hard-working.
• Excellent communications skills in English with the ability to manage ambitious conversations on a professional manner.
• Proficiency in Czech and/or Slovak Language
• Methodical approach to tackle
• Do you have a passion for technology and see cloud technologies as a challenge?
• Active listener and effective communicator
• Ability to prioritize and demonstrate dedicated effort in achieving goals
• Respond and analyze tickets using your subject matter knowledge of the product or service.
• Expert use of Microsoft Office Suite