Customer Success Manager

Location: Hybrid, at least 2-3 days in the Prague, Czechia (Holešovice) office

Job Type: Full-time; flexible schedule

In just one year, we've grown from 0 to $650k in annual recurring revenue, changing the way marketers build brands in 13 countries and counting. We're grateful and excited to be working with over 120 subscribers like LEGO, Albert, or Médecins Sans Frontières.

Founded over 8 years ago in the beautiful city of Prague, we've evolved from a consultancy pioneering implicit behavioral research into a successful technology startup with a global ambition, setting our sights on the US & EU markets. 🌍

Our vision is to be part of every growth and strategic discussion for ambitious consumer brands, always bringing helpful insights on how to create the biggest business value through brand marketing.

For that, we’ve lovingly perfected 3 products: brand tracking, ad testing, and strategy research. We took modern behavioral methods and made them budget-friendly and easy-breezy to use.

We're known for carefully hand-picking a dream team of smart, ambitious, but also kind and fun people. We love to work with each other – 89% of us recently answered “❤️” when asked about their colleagues. We value team collaboration, no-bullshit practical intelligence (“get to the heart of the matter!”), passion, and energy. And we never work for harmful and shady businesses.

We’re backed by supportive investors like Presto Ventures, J&T Ventures, Vaclav Dejcmar, and have world-class advisors like Radim Svoboda, a person behind Samsung’s global marketing strategy. Join us for the ride! 🚀

Behind many heroes, there's a knowledgeable ally – be it Batman's mechanic Harold, James Bond's engineer Q, or Black Panther's sister and master scientist Shuri. Like them, you'll become the passionate and trusted buddy to our brand heroes, equipping them with superpowers through our handy gadgets, superior intel, and savvy advice. Your main mission: to ensure our customers are getting the highest possible value from Behavio data, and shine with their brands. ✨💪

📌 Onboard Customers: You’ll oversee introducing new, exciting brands to our tools and metrics, ensuring a smooth, upbeat start.

📌 Understand Customers: You'll keep up-to-date with customers’ business and marketing goals to identify the most beneficial data and insights for them.

📌 Formulate Insights: By connecting Behavio data with customers’ business context, you’ll provide compelling stories and solutions for their brand marketing challenges.

📌 Navigate All Things Brand: You'll build practical knowledge on how brand marketing creates business value and guide customers to any expert advice they just need.

📌 Provide Support, Collect Feedback: You’ll handle queries, prepare and manage product info and help materials, own the process of collecting customer feedback, and share it with the product team.

📌 Wow Customers: You’ll nurture special relationships with CMOs, Marketing Managers, or CEOs. With endless enthusiasm and creativity, you’ll find new and new ways to surprise and delight them, and to show them our love for their products.

📌 Make Renewals, Upsells, and Cross-Sells Happen: The great value you deliver naturally translates into high retention and expansion, which will be your main KPIs.

✔  You have a background in B2B account management -> ideally, you have shone in a SaaS customer success role. You could use CRM and CS tools like Hubspot when blindfolded :)

✔ You understand the needs and the language of B2C marketers -> ideally, you have some experience from marketing, MarTech, market research, or working for a B2C brand – you have experience with B2C marketing

✔ You are obsessive about customer experience -> you get energized by understanding customer needs and finding the best solutions for them. You have high attention to detail

✔ A great communicator -> you are warm, captivating, helpful, and empathetic. You are persistent in creative ways so that your follow-ups don’t feel like pressure. You can use a wide range of tones of voice whilst interacting with different types of customers

✔ Business mind -> you are bright, practical, and a fast learner – so you could learn a hell lot of marketing science quickly, and understand how to apply it to the business problems of your customers

✔ You click with our values -> you’re fast-moving, collaborative, kind, and fun, and you share our love for good brands

Mostly our biggest team within Behavio - all of our 21 brand heroes. 💥 Last but not least, you'll also work closely with Vojtěch and Bára - mentors who oversee the entire team's efforts.

💸 Competitive salary (commensurate with experience)

⏰ Flexible working hours with the option of a home office and extended unpaid leave

✨Personal development budget for conferences, workshops, and learning materials

🍳 Weekly breakfasts, daily supply of fruit, snacks, and drinks in the office

💻 Access to hardware, new office facilities with our dog-friendly office, an outdoor terrace, a bistro, DOX Gallery of Contemporary Art, and a parking facility

🏋️ Multisport card

🏔️ Regular company gatherings or trips, for example, to the mountains

💙 And most importantly a culture that values its people and international expansion opportunities